吉隆坡泛太平洋高級服務公寓-住客評論

Guest user（Solo travelers） 2024-12-01
Almost a perfect stay, with some room for improvement. First, the positives - the hotel is very well located in the heart of the bukit bintang, a short walk from the Bukit Bintang Monorail and MRT stations, and all the usual malls and eateries. The lobby is nice, and it feels spacious (though less so than the neighbouring Parkroyal). The room is also very spacious and well equipped, even with a washer and dryer (no washing powder or detergent provided, so BYO). In terms of cleanliness, I found 2 long strands of hair (not mine) on the room floor when I just entered. I find this a little tough to forgive since they clearly had ample time to clean. I arrived 2 hours before check in time and was told room isn't ready, and the room was only provides at 3pm (their standard check in time) - I can only assume that this means housekeeping would be done thoroughly but this doesn't appear to be the case. The other parts of the room, including the bathroom, were clean. The only other dim spot is the breakfast - a little disappointing considering the price point and number of stars. The only proteins offered were streaky beef (beef 'bacon') and hardboiled eggs. I saw some people served omelettes and I don't know if there is a separate charge for that, but in any case this option was not offered to me nor was I asked. The view from the breakfast place was at least nice. Overall, I recommend this place if you manage to snag a bargain. Otherwise, your money is probably best spent on the other amazing hotels in the bukit bintang area.
酒店回復：
Dear Terentius, Thank you for taking the time to share your detailed feedback. We are delighted to hear that you enjoyed the location of Pan Pacific Serviced Suites Kuala Lumpur, as well as the spaciousness and amenities of your room. It’s wonderful to know that our central location in Bukit Bintang, along with the convenience of being close to shopping malls and transport options, contributed positively to your stay.We also appreciate your feedback regarding the cleanliness of the room, and we sincerely apologize for the two strands of hair you found upon your arrival. This is certainly not the standard we aim to maintain, and we will ensure that this issue is addressed with our housekeeping team to improve attention to detail going forward.We regret the inconvenience caused by the timing of your room’s availability and the lack of adequate communication around the cleaning process. We also understand your concerns about the breakfast selection, and we apologize that the options available did not meet your expectations. Your feedback on the variety of proteins offered will be shared with our culinary team to consider for future improvements.We value your recommendation and will use your comments to continuously improve the experience we offer our guests. We hope to have the opportunity to welcome you back in the future, and we appreciate your insights as they help us enhance the quality of our service.Sincerely,Allan WongComplex General ManagerPan Pacific Serviced Suites Kuala Lumpur
Guest user（Family） 2024-12-01
We requested for 2 baby cots for 2 rooms 2 nights upon booking. However, when we check-in, they said no more baby cot available for the 2 rooms. We informed them to reserve the baby cot for the 2nd night. Again, there is no more baby cot on the 2nd night. I was wondering if they had reserved any baby cot for us. And this caused trouble for my younger kid to sleep who already gets used to sleep alone on the baby cot. And we all couldn’t sleep well at night because the baby will keep waking up at mid night. The 2nd con is the breakfast, the restaurant is rather small and cannot hold too many people at the same time. You have to wait for quite a while to be seated if you go breakfast after 9am when many people will go at the same time. I will think twice for next booking with this hotel.
酒店回復：
Dear Valued Guest, On behalf of the Hotel Management Team and all staff of Pan Pacific Serviced Suites Kuala Lumpur, I would like to express my sincere appreciation to you for selecting Pan Pacific Serviced Suites Kuala Lumpur during your recent visit to Kuala Lumpur, Malaysia.Thank you for sharing your valuable feedback with us. We sincerely apologize for the inconvenience caused regarding the baby cots and the breakfast experience during your stay.It is truly regrettable that we were unable to provide the requested baby cots on both nights despite confirming the reservation. We completely understand how this affected your family's comfort and rest, and we deeply regret any disruption it caused. Please be assured that we will review our inventory and procedures to ensure that such an oversight does not happen again in the future.Regarding the breakfast service, we are aware that the dining area can become quite busy during peak hours, and we sincerely apologize for the wait time you experienced. We are currently evaluating ways to improve the seating capacity and enhance the breakfast experience for all of our guests.We value your feedback, and we are committed to making improvements to better serve you. We hope that you will consider giving us another opportunity to provide you with the exceptional stay that you expect and deserve.Once again, we apologize for any inconvenience caused, and we truly appreciate your understanding.Sincerely Yours, Allan WongComplex General ManagerPan Pacific Serviced Suites Kuala Lumpur
Guest user（家庭旅游） 2024-12-01
房間裝修很新，很干凈，就是早餐不是特別豐富。周邊環境很熱鬧。
酒店回復：
Dear Valued Guest,On behalf of Hotel Management Team and all staff of Pan Pacific Serviced Suites Kuala Lumpur, I would like to express my sincere appreciation to you for selecting Pan Pacific Serviced Suite Kuala Lumpur during your recent visit to Kuala Lumpur, MalaysiaIndeed, it gives us great pleasure to know that all the facilities and amenities were well suited to your needs. I will be sure to share your flattering comments with the entire team who had the pleasure of serving you during your stay with us.All of us at Pan Pacific Serviced Suite are looking forward to serving you again and again.Happy New Year 2025.Sincerely Yours, Allan Wong Complex General Manager Pan Pacific Serviced Suites Kuala Lumpur
Guest user（與好友旅游） 2024-12-01
房間很棒，交通也非常方便，服務也很好，房間有問題也很快就來協助處理，整體住宿體驗非常棒，推薦大家可以來住！
酒店回復：
Dear Valued Guest, Thank you for taking the time to share with us your kind reviews on Pan Pacific Serviced Suites Kuala Lumpur. We are thrilled to learn that you had such a memorable time from arrival to departure and that you had an enjoyable stay. Indeed it gives us great pleasure to know that all the facilities and amenities were well suited to your needs. I will be sure to share your flattering comments with the entire team who had the pleasure of serving you during your stay with us.We would love to have you return soon should you find yourself back in Kuala Lumpur.Sincerely Yours, Allan Wong Complex General Manager Pan Pacific Serviced Suites Kuala Lumpur
Guest user（獨自旅游） 2024-12-01
非常好的體驗！符合奢華酒店的標準一切都很舒適且干凈。酒店頂樓還有免費的健身房、游泳池、會客廳等等，非常好的體驗。
Guest user（家庭旅游） 2024-12-01
設施很新，就好像在家一樣方便，位置極佳，馬路對面是觀光巴士售票點首發站，走路幾分鐘到麥當勞路口，帕威廉，阿羅街夜市，走路十幾分鍾到KLCC雙子塔不足就是酒店沒有連通房，預訂時備注了希望與家人在同一樓層，也因為沒房了沒能安排自助早餐偏西式，除了自取的部分，還可以要煎蛋炒蛋配薯餅
酒店回復：
Dear Valued Guest, On behalf of Hotel Management Team and all staff of Pan Pacific Serviced Suites Kuala Lumpur, I would like to express my sincere appreciation to you for selecting Pan Pacific Serviced Suite Kuala Lumpur during your recent visit to Kuala Lumpur, MalaysiaIndeed, it gives us great pleasure to know that all the facilities and amenities were well suited to your needs. I will be sure to share your flattering comments with the entire team who had the pleasure of serving you during your stay with us.All of us at Pan Pacific Serviced Suite are looking forward to serving you again and again.Happy New Year 2025.Sincerely Yours, Allan Wong Complex General Manager Pan Pacific Serviced Suites Kuala Lumpur
Guest user（家庭旅游） 2024-12-01
酒店位于市中心，配套非常齊，超多大型商場和餐廳在周邊，房間干凈整潔舒適，有洗衣機可洗衣服，有微波爐爐、焗爐、多士爐、洗發精、煮食工具、衣帽間?非常滿意，唯一不滿意，就是我們訂兩間房，分開我們樓層，照顧家人有點不方便，但房間99%滿客，無法安排。
酒店回復：
Dear Winnie Lai, On behalf of Hotel Management Team and all staff of Pan Pacific Serviced Suites Kuala Lumpur, I would like to express my sincere appreciation to you for selecting Pan Pacific Serviced Suite Kuala Lumpur during your recent visit to Kuala Lumpur, MalaysiaIndeed, it gives us great pleasure to know that all the facilities and amenities were well suited to your needs. I will be sure to share your flattering comments with the entire team who had the pleasure of serving you during your stay with us.All of us at Pan Pacific Serviced Suite are looking forward to serving you again and again.Happy New Year 2025.Sincerely Yours, Allan Wong Complex General Manager Pan Pacific Serviced Suites Kuala Lumpur
Guest user（Couples） 2024-11-01
The location of the hotel is excellent, it connects to many shopping malls within the Golden Triangle of Jalan Bukit Bintang! You surely will not be disappointed in finding food to eat! I will definitely return here next time when I visit Kuala Lumpur!
酒店回復：
Dear Valued Guest , Thank you for taking the time to share with us your kind reviews on PARKROYAL COLLECTION Kuala Lumpur. We are thrilled to learn that you had such a memorable time from arrival to departure and that you had an enjoyable stay. Indeed it gives us great pleasure to know that all the facilities and amenities were well suited to your needs. I will be sure to share your flattering comments with the entire team who had the pleasure of serving you during your stay with us.We would love to have you return soon should you find yourself back in Kuala Lumpur.Inspiringly Yours, Allan Wong Complex General Manager PARKROYAL COLLECTION Kuala Lumpur
Guest user（家庭旅游） 2024-11-01
優點：很方便，泳池環境很好，干凈整潔，提供膠囊咖啡，謝謝打掃房間衛生的朋友。去很多地方都是步行距離，幸好預訂在了商圈里。遺憾：我們的房間好像背光，好暗好冷，在我反應過來的時候，也就沒有溝通能否換房了。因為我怕冷，所以感覺很暗。
酒店回復：
ear Valued Guest, Thank you for taking the time to share with us your kind reviews on Pan Pacific Serviced Suites Kuala Lumpur. We are thrilled to learn that you had such a memorable time from arrival to departure and that you had an enjoyable stay. Indeed it gives us great pleasure to know that all the facilities and amenities were well suited to your needs. I will be sure to share your flattering comments with the entire team who had the pleasure of serving you during your stay with us.We would love to have you return soon should you find yourself back in Kuala Lumpur.Sincerely Yours, Allan Wong Complex General Manager Pan Pacific Serviced Suites Kuala Lumpur
Guest user（Couples） 2024-10-01
This was a great hotel in an convenient location. It’s near Bukit Bintang, which is the center of KL. Lots of restaurants and malls nearby. It’s also a walking distance to pavillion shopping mall.
酒店回復：
Dear Valued Guest, Thank you for taking the time to share with us your kind reviews on Pan Pacific Serviced Suites Kuala Lumpur. We are thrilled to learn that you had such a memorable time from arrival to departure and that you had an enjoyable stay. Indeed it gives us great pleasure to know that all the facilities and amenities were well suited to your needs. I will be sure to share your flattering comments with the entire team who had the pleasure of serving you during your stay with us.We would love to have you return soon should you find yourself back in Kuala Lumpur.Sincerely Yours, Allan Wong Complex General Manager Pan Pacific Serviced Suites Kuala Lumpur

吉隆坡泛太平洋高級服務公寓

客戶評價 由實住客人提供的真實點評

Guest user（Solo travelers） 2024-12-01

Guest user（Family） 2024-12-01

Guest user（家庭旅游） 2024-12-01

Guest user（與好友旅游） 2024-12-01

Guest user（獨自旅游） 2024-12-01

Guest user（家庭旅游） 2024-12-01

Guest user（家庭旅游） 2024-12-01

Guest user（Couples） 2024-11-01

Guest user（家庭旅游） 2024-11-01

Guest user（Couples） 2024-10-01

客戶評價由實住客人提供的真實點評